Question 1

What can I have engraved on a brass plate?

Accepted Answer

Letters, numbers, and basic punctuation, up to 22 characters per line. You can use one centered line in a larger font, or two lines in a smaller one. The engraver is old fashioned, so hearts, emoji, shapes, and logos are not something it can do.

Question 2

Can I add a brass plate to a basket I already own?

Accepted Answer

Yes. A plate can be ordered on its own at any time, and it comes with two small brass screws. They are small enough to go in without drilling, usually into the vertical posts, so you can put the plate where you want it.

Question 3

Will this lid fit my basket?

Accepted Answer

Lids are made for the basket they are named after, and some baskets share the same one. The surest way is to start from the page of the basket you own and add the lid option there, since a few lid names look alike. If your basket’s page does not offer a lid, email us the outside measurements across the top and we will let you know what the families can do.

Question 4

Do the protective feet come attached?

Accepted Answer

We put them on for you before your baskets ship, and they add about a quarter inch to the height. They tack into each corner of the wood bottom and come with a simple instruction sheet, so they are easy to put on yourself if you ever need to.

Question 5

What if something is missing or engraved wrong?

Accepted Answer

Email us and we will make it right. If a set of feet, a bag of pegs, or a liner was not in the box, we send it out to you, and if we engraved a plate wrong we send a new one with the mounting screws. If you spot a typo in the wording you sent us, write us right away, since order changes are time sensitive.

Question 6

Are the measurements inside or outside?

Accepted Answer

Every measurement we publish is the outside of the basket. The inside runs about an inch smaller in each direction, since the handwoven walls take up room. When you are fitting a basket to a shelf, a cubby, or a spot on a counter, measure your space and allow about an inch of clearance. Baskets are woven freehand, so they can vary by up to about half an inch.

Question 7

How long does shipping take?

Accepted Answer

Standard free shipping arrives in 3 to 5 weekdays. Finished baskets in the Shipping Barn are sent out right away. Rush delivery is delivered in 2 to 4 weekdays. Special orders and custom sizes take 3 to 4 extra weeks before shipping.

Question 8

Are you Amish?

Accepted Answer

We are not Amish ourselves, but we have been close friends with the local Amish community for over 30 years. We operate this marketplace to help four Amish families share their handcrafted baskets with you and preserve this traditional weaving craft.

Question 9

Can I add a gift message?

Accepted Answer

Yes! Enter your message in the "Order Notes or Gift Message" box during checkout. No invoices or pricing information is included in the shipped box. Receipts go only to the buyer's email.

Question 10

What is your return policy?

Accepted Answer

Your satisfaction is 100% guaranteed. You can exchange or return any basket at any time for a full refund, no questions asked. Customer is responsible for return shipping. Return address: Amish Baskets, 5833 118th Ave, Ottumwa, IA 52501.

Question 11

Do you have holiday sales?

Accepted Answer

No, our current pricing is the lowest available year-round. Popular items tend to sell out at regular prices before holidays, so we keep pricing fair and consistent every day.

Solid Brass Personalized Engraved Plate (10 Pack)

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